Frequently asked questions
-Are you bonded and insured?
Clean Freaks of Tulsa LLC. and all of its business associates are bondable,
which means we meet all requirements necessary to obtain a bond for theft.
However, through our research on this issue, we have found that bonding
provides our clients very little recourse or protection and is a huge expense
that can drive the cost of our services up. A traditional bond only pays the
consumer if the accused is proven guilty and convicted at the consumer’s
expense. In the rare event that an incident occurs Clean Freaks of Tulsa
L.L.C. guarantees that we will pursue the action to the fullest extent of the
law and compensation will be handled on a case-by-case basis. Rest assured
that reputation means everything to us, and that is why we have the highest
standards for our people of any other company in the industry.
If you have any further questions on these or other issues please call us.
We are happy to answer your questions 378-6114.
-What if something in my home gets broken?
While some of our associates have traditional liability insurance, we understand clients’ concerns when it comes to the issue of bonding and insurance. Clean Freaks of Tulsa LLC. requires each, individual business owner to assume responsibility for any breakage caused by them while in the residence. Clean Freaks of Tulsa will pay your insurance deductible up to $1000 for any breakage or damage caused to your home through any accidents or mishaps caused by its individual business owners. If you require a copy of liability insurance please let us know before we assign your personal cleaner.
-What if somebody is injured in my home?
We are waiting to hear from the lawyer on this one dad.
-How do you access my home?
Access to your home is discussed between you and the business owner providing your service. Before any services are performed you will have a chance to meet this individual to discuss terms such as these.
-If I give you a key how am I protected?
All clients remain customers of Clean Freaks. If your cleaner is ever terminated because of your request or ours any keys and all information of the client remains property of Clean Freaks.
-How many people will clean my home?
Each individual associate sets their own hours and labor. Most cleaners work either alone or with other girls from the company. If you would like to request a specific number of cleaners please specify this with your cleaner and arrangements can be made.
-Will I always have the same provider?
Clean Freaks of Tulsa is comprised of individual business associates. Clients are assigned a cleaner who will perform the work every time. If in the event circumstances have changed with your provider you will be promptly notified and arrangements will be made.
-What type of training is required with the cleaners?
Clean Freaks business associates are required to pay for and attend “Clean Freaks University” which consists of fifteen hours of in-class training. All new associates are mentored by an already established business associate to receive their hands on training. Clean Freaks of Tulsa and all of its business associates conduct monthly business meetings to discuss business compliance, customer relations, and other business matters as it pertains to our industry.
-Do I have to provide any equipment?
We carry all of our own supplies and equipment. Clean Freaks spent two years searching the market for the best products for your benefit and our safety. We use all natural cleansers from a private product line). If you would like to request a special product to use in your home we would be glad to do so just please request it with your service provider.
-How do I pay for services?
We accept checks, cash, and Visa/Master Card. All payments are due upon cleaning. You can call the office with your Visa/Master Card number and it will be charged upon cleaning. If you choose to pay with check please be advised of our $25 returned check fee.
-What is the cost for cleaning?
You can view our price list on the web-site. Our prices are based on the square footage and certain variables. One of our business associates will come to your home for a free estimate which entails a discussion of our checklist, areas of special interest and expectations. Our price list is a guideline of the fair market value in our area. The first time we clean there will be an initial $30 set-up fee. All cleaning considered to be “Spring Cleaning” will usually cost double the monthly price according to our price list.
-What is the cancellation policy?
Because our business associates work by the job we request a 24 hour cancellation notice or a $25 fee will be assessed. If your house falls on a holiday you can work out a time and day closest to your regular scheduled time with your personal cleaner.
-How do I provide feedback on my cleaning?
Notes are the most efficient to communicate with you personal cleaner. We suggest that you talk with your cleaner first if an issue arises. If you feel the problem has not been solved, please feel free to contact the Clean Freaks office so we can be of assistance to you.
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